Unified Communications
Connect with patients, referrers, and staff through integrated messaging, voice, video, and notifications.
- SMS, email, and chat in one threaded inbox
- Patients confirm or cancel by SMS reply or voice reminder
- Each user chooses how and when they are notified
Follow one appointment from reminder to rebooking
An automated SMS reminder is answered with a cancellation. The inbox threads the reply and frees the slot, staff offer a new time by text, the patient confirms, and the technologist is told through their preferred channel.
An animated example of the unified inbox. An automated SMS reminder for an abdominal ultrasound is delivered. The patient replies 2 to cancel. The inbox moves the conversation to the top, marks the appointment cancelled and releases the slot to the waitlist. A staff member picks the reschedule quick reply and offers Thursday at 2:15 pm by text. The patient replies yes, the appointment is rebooked, and an automatic confirmation with prep instructions is sent. Finally the staff member notifies the technologist in team chat with an at-mention, delivered by push notification, which is that technologist’s preferred channel.
Unified Inbox
Centralized communication hub for SMS, email, and chat with conversation threading, priority management, and patient context at your fingertips.
Voice Reminders (IVR)
Automated voice calls for appointment reminders with interactive response. Patients can confirm or cancel by pressing a button.
SMS Automation
Two-way SMS messaging for appointment confirmations, prep instructions, and results notifications. Patients can reply to confirm or request callbacks.
Email Campaigns
Targeted email campaigns for patient education, practice updates, and promotional communications with open rate tracking and analytics.
Video Consultations
Secure video calls for patient consultations and referrer discussions. Screen sharing, image review, and recording capabilities built in.
Team Chat
Real-time messaging between staff, radiologists, and technologists. Mention colleagues, share files, and maintain complete conversation history.
Smart Notifications
Multi-channel notifications via SMS, email, push, and in-app alerts. Configurable preferences let users choose how and when they receive updates.
WhatsApp Business
Connect with patients on their preferred platform. Send appointment reminders, share prep instructions, and receive inquiries via WhatsApp.
Who uses it
The roles that work with this every day.
See Unified Communications on a live walkthrough
Book a walkthrough and see how Clarirad fits your practice's workflow, from booking to billing.